ls your website safe?
We will provide you with a tracking number after you order; you can track the package all the way. So please don’t worry. Also, all your personal information that you use on our site is confidential.

Where can I look for information on the order I placed?
Your Order Confirmation email contains the detail of your order including order number. You also get a tracking number from which you can track your order.

How long does it take for the parcel to arrive?
After placing the order, we will process and ship it within 72 hours. The logistics are usually 7-10 days. A total of 10-13 days.

What should I do if my credit card payment is incorrect?
If an error occurs while using a credit card to check out, you can go back and place the order again, and then cancel the order that was not successfully paid. You can contact your credit card company to confirm that your credit card is in good standing. If you have not tried it many times, please contact us for assistance.

How can I cancel or change my order?
You can contact our online customer service by email.

Do you guarantee my privacy?
Yes, we guarantee to provide customers with a safe and reliable online shopping experience, and we guarantee absolute privacy of customers. We do our best to ensure your confidentiality.

My package was returned to the sender, what should I do now?
Tracking information for some customers may encounter a bounce-to-sender status. This would mean the package was undeliverable and is now being shipped back to our facility.

Do you have any products that are not listed?
We will add new products every week, and will add some unlisted products as soon as possible! Please feel free to contact our customer service via email to learn about specific items or brands.